Privacy Policy

Last updated: May 22, 2026

Raven is a social network for live-music fans. This page explains what data we collect, how we use it, who we share it with, and how you can delete it. Plain English, no dark patterns.

Who we are

"Raven" refers to the Raven mobile app and the keepraven.com website. The company operating Raven is based in Boston, MA. If you need to reach the team about anything in this policy, email support@keepraven.com.

What we collect

We try to collect as little as possible while still making the app work. Concretely:

From you, when you sign up

Email address — held by our auth provider (Clerk) on our behalf. We use it to sign you in and to send you the emails described under "Email we send you" below.
Display name and username — shown on your profile, your posts, and the messages you send.
Date of birth — used to confirm you're old enough to use Raven and to compute the age value we send to our analytics provider (see below). We never display your birthday on your profile.
Gender — self-identified, optional. Used to help us understand who's using Raven; never displayed on your profile.
Home city — chosen from a curated list of metros. Used to scope the events feed; not a GPS-derived location.

From you, while you use the app

Posts, comments, and messages you create — text, images, and video.
Reviews you write about shows you've attended — ratings and any notes you add.
Profile photo if you choose to upload one.
Friendships, follows, blocks, RSVPs, and group memberships — the social graph that makes the app work.
Push notification preferences and tokens — so we know whether and how to send you notifications.

Automatically, while you use the app

Product-interaction events — which screens you view, when you open the app, and a small set of conversion events (e.g. RSVP'ing to an event). Sent to our analytics provider (PostHog) tagged with your Raven user ID, your age (in years), and your gender. We don't send your name, email, or username to PostHog.
Crash reports and performance traces — when the app errors out, we send a stack trace and basic device metadata (model, OS version) to Sentry so we can fix the bug.

What we don't collect

Your precise location. Raven does not request iOS location permissions. The "home city" field is a value you pick from a list, not a GPS reading.
Your contacts. We never ask for your address book.
Your camera or microphone. The media picker only reads from your photo library; we don't take pictures or record audio.
Cross-app tracking data. We don't use IDFA, don't run ad networks, and don't share data with third parties for advertising.

How we use your data

Running the app. Most of what we collect is the substance of the product itself — your posts and friendships are the app.
Sending notifications when someone messages you, RSVPs to your event, or comments on your post.
Moderation. Photos and videos pass through automated content moderation (AWS Rekognition) before becoming visible to other users. Reports filed by users are reviewed by Raven staff.
Understanding aggregate usage. The analytics events we collect help us figure out which parts of the app people actually use.
Fixing crashes using Sentry stack traces.

Email we send you

We use the email address you sign up with for three kinds of messages:

Account emails — things tied to the security and operation of your account, such as password resets, email-address changes, and sign-in verification codes.
Service updates — material changes to this Privacy Policy, the Terms of Service, or other notices we're required (or think it's important) to send you.
Marketing emails — product news, tips, and event highlights. We only send these if you opt in, and you can opt out at any time from the unsubscribe link in the email or from your account settings.

Account emails and service-update emails are part of using Raven and can't be opted out of while you have an account — if you don't want them, the way to stop receiving them is to delete your account.

We will never share your email address with third parties. The only parties that touch it are the service providers listed under "Who we share it with" below, which handle it on our behalf (for authentication and for delivering the emails above), not for their own purposes.

Who we share it with

Raven uses a small set of service providers to operate the app. Each one only sees the data it needs:

Clerk — authentication. Holds your email, password, and any social-login linkage (e.g. Sign in with Apple).
Neon — managed Postgres. Stores your profile, posts, friendships, messages, and everything else that's not a binary file or auth credential.
Amazon Web Services (AWS) — S3 hosts your uploaded photos and videos; CloudFront serves them; Rekognition scans them for prohibited content; Lambda runs the moderation pipeline.
Fly.io — hosts our application servers.
Expo — delivers push notifications to your device through Apple's and Google's push services.
PostHog — product analytics. Sees your Raven user ID, age, gender, and the events you trigger.
Sentry — crash reporting. Sees stack traces and device metadata.

We do not sell your data, and we don't share it with anyone for advertising.

How long we keep it

We keep your information for as long as your account exists. Crash reports and analytics events have their own retention windows set by the providers — typically 30 to 90 days for crash data, longer for analytics — after which the providers delete them.

Deleting your account

You can delete your account at any time from the app: Settings → Account Settings → Delete Account. When you do:

Your user record and all of the data tied to it — posts, comments, post likes, post views, RSVPs, push tokens, friendships, blocks, group memberships, and reviews — are removed from our database.
Your direct messages are removed for both you and the people you were messaging with.
All of your photos and videos in S3 — profile photo, post originals, transcoded copies, and video poster frames — are deleted.
Your Clerk authentication record is deleted.
Your PostHog person record and every event we captured against it are deleted.
What stays: messages you sent in group chats remain visible to other group members, with your name replaced by "[deleted user]"; groups and events you created stay so the people using them aren't disrupted; reports filed by or about you remain so moderation history is preserved. None of these reference your name or profile after the delete.

Account deletion is permanent and immediate. Sentry crash reports may persist for the provider's retention window before being purged.

Minors

Raven is for adults — you must be at least 18 to use it. We don't knowingly collect information from anyone under 18. If you become aware that someone under 18 has signed up, please email support@keepraven.com and we'll remove the account.

Your rights

Depending on where you live, you may have the right to access, correct, or export the data we hold about you. Most of this is already visible to you in the app itself; for anything else, email support@keepraven.com and we'll respond within 30 days.

Raven is currently launching in Boston, MA. We don't knowingly serve users in the EU, EEA, UK, or California; if and when we do, this policy will be updated to cover the additional rights those regions grant.

Changes to this policy

When we make material changes to this policy, we'll update the "Last updated" date at the top and, where appropriate, notify you in the app. Continuing to use Raven after a change means you accept the updated policy.

Contact

Questions, requests, or anything else: support@keepraven.com.

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